Terms & Conditions

1Acceptance of Terms

By accessing or using our website or telemedicine services, you agree to comply with these Terms & Conditions.

2Our Services

Trabet Al-Rayya Medical Company provides telemedicine services through secure online consultations. The availability of services may vary depending on the healthcare professional, appointment availability, and clinical suitability.

3Eligibility

To use our services, you must:

• Provide accurate and complete information.
• Be legally permitted to receive healthcare services.
• Comply with all applicable laws and regulations.

Parents or legal guardians may use our services on behalf of minors or individuals under their legal responsibility where permitted by law.

4Appointments

Patients are responsible for selecting the correct appointment and attending at the scheduled time.

Appointment availability is subject to healthcare professional schedules.

5Payments

Payment is required through the available payment methods during the booking process.

Refunds and cancellations are governed by our Refund & Cancellation Policy.

6Patient Responsibilities

Patients agree to:

• Provide accurate medical information.
• Follow instructions provided by healthcare professionals.
• Maintain the confidentiality of their account credentials.
• Use the platform lawfully and responsibly.

7Telemedicine Limitations

Telemedicine may not be suitable for every medical condition.

Healthcare professionals may recommend an in-person consultation or emergency care whenever clinically appropriate.

8Intellectual Property

All website content, including text, graphics, logos, and other materials, remains the property of Trabet Al-Rayya Medical Company unless otherwise stated.

9Privacy

Your personal information is handled in accordance with our Privacy Policy.

10Changes to the Terms

We may update these Terms & Conditions from time to time. Continued use of our services constitutes acceptance of the updated Terms.

11Governing Law

These Terms & Conditions are governed by the laws and regulations of the Kingdom of Saudi Arabia.

12Contact Us