Privacy Policy

1Introduction

Trabet Al-Rayya Medical Company is committed to safeguarding the privacy and confidentiality of your personal and medical information. We process your information responsibly and in accordance with the applicable laws and regulations of the Kingdom of Saudi Arabia.

By using our website or telemedicine services, you acknowledge that you have read and understood this Privacy Policy.

2Information We Collect

Depending on the services you use, we may collect information including:

• Full name
• National ID, Iqama, or other identification details (where applicable)
• Date of birth
• Contact information (email address and mobile number)
• Appointment information
• Medical history and health information relevant to your consultation
• Payment-related information
• Technical information such as browser type, IP address, device information, and website usage data

3How We Use Your Information

We use your information to:

• Provide telemedicine services
• Schedule and manage appointments
• Verify your identity where required
• Process payments
• Communicate with you regarding your appointments and consultations
• Improve the quality of our services
• Maintain medical records where applicable
• Comply with legal and regulatory obligations

4Protecting Your Information

We implement appropriate administrative, technical, and organizational safeguards designed to protect your personal and medical information against unauthorized access, disclosure, alteration, misuse, or loss.

5Sharing Your Information

We only share your information when necessary to:

• Deliver healthcare services
• Facilitate appointments and consultations
• Process payments
• Comply with applicable laws or lawful requests from competent authorities
• Support the operation and maintenance of our telemedicine platform

We do not sell or rent your personal information to third parties.

6Data Storage & Retention

Your information is retained only for as long as necessary to provide our services and to comply with applicable legal, regulatory, and professional record-keeping requirements.

7Your Rights

Subject to applicable laws, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate or incomplete information
• Request deletion of your information where legally permitted
• Withdraw consent where applicable
• Contact us regarding any privacy-related concerns

8Cookies

Our website may use cookies and similar technologies to improve website functionality, enhance user experience, and understand website performance.

For additional information, please refer to our Cookie Policy.

9Third-Party Services

Our website and telemedicine platform may rely on trusted third-party service providers to facilitate services such as appointment management, secure payment processing, and telemedicine consultations. These providers are required to protect your information in accordance with applicable laws and contractual obligations.

10Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services or applicable legal requirements. The latest version will always be available on this page.

11Contact Us