Patient Rights & Responsibilities

Patient Rights

As a patient, you have the right to:

• Be treated with dignity, respect, and professionalism.
• Receive healthcare in a safe and confidential environment.
• Have your personal and medical information protected in accordance with applicable laws.
• Receive clear information about your healthcare and available treatment options.
• Ask questions and receive appropriate explanations regarding your care.
• Participate in decisions regarding your healthcare.
• Accept or decline treatment where permitted by law.
• Access your personal information in accordance with applicable regulations.
• Submit complaints or feedback regarding our services without fear of discrimination.

Patient Responsibilities

As a patient, you are responsible for:

• Providing complete, accurate, and up-to-date information.
• Providing accurate medical history and current health information.
• Following the advice and recommendations provided by your healthcare professional.
• Attending appointments on time.
• Informing us if you are unable to attend your scheduled appointment.
• Ensuring you have a suitable internet connection and compatible device for online consultations.
• Treating healthcare professionals and staff with courtesy and respect.
• Using the telemedicine platform lawfully and responsibly.

Questions or Concerns?