Everything you need to know

Telemedicine allows patients to consult with qualified healthcare professionals remotely through secure online video consultations, without the need to visit a healthcare facility in person.

Our telemedicine services are available to patients seeking online healthcare consultations within the Kingdom of Saudi Arabia. Some medical conditions may require an in-person examination or emergency care, and telemedicine may not be suitable in every case.

Appointments can be booked through our online booking platform. Simply select the appropriate service, choose an available healthcare professional, select your preferred appointment time, and complete the booking process.

Once your appointment has been confirmed, you will receive the necessary instructions to access your secure online consultation through our telemedicine platform.

Payment is completed securely during the booking process using the payment methods available on our platform.

Yes. Appointment cancellations and rescheduling are subject to our Refund & Cancellation Policy. Please refer to the policy for full details regarding eligibility and available options.

If you are unable to attend your scheduled consultation, please refer to our Refund & Cancellation Policy. Depending on the circumstances, you may be eligible for rescheduling or another available option.

If your healthcare professional is unable to conduct your scheduled consultation, you will be offered the available options in accordance with our Refund & Cancellation Policy.

Yes. We are committed to protecting your personal and medical information in accordance with applicable laws and regulations within the Kingdom of Saudi Arabia. For more information, please refer to our Privacy Policy.

No. Our telemedicine services are not intended for medical emergencies. If you are experiencing a medical emergency, please contact your local emergency services or visit the nearest emergency department immediately.